Customer Reviews for Jaguar of Naperville, IL
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Dale Abernathy was amazing!! Dale made purchasing my car simple and he was extremely kind.
We didn't make a deal. But, great communication and follow up. Very professional interactions with 3-4 of their staff.
Just wanted to mention that I had a great experience buying my F-Pace from Patrick Jaguar of Naperville. Dale was just fantastic and went above and beyond helping me during the the whole buying process. The rest of the team (Finance & GM) was also excellent in their interactions with me. I initially chose Patrick Jaguar because they were one of only 2 Jaguar dealerships in the area that were not marking up their vehicles over MSRP, specially the hard to get ones like the F-Pace SVR which I bought. I've only needed to use their service department for a ...
Hats Off to Land Rover of Naperville’s Service Department. A big thank you for squeezing me in for an emergency appointment while traveling through IL. Your staff was extremely friendly and helpful. I was back on the road in no time. Many Thanks, Tonia Lillehaugen
Kyle was excellent to work with. Appreciated his patience. Dione was extremely helpful throughout the whole process and well, and very friendly! I will definitely be back!
Roy Smith was a pleasure to work with. These guys treated me well, did business the right way, and I highly recommend for anyone looking for a quality automobile and a great customer service experience.
Best car dealership! I bought pre owned Mercedes from them fast & easy! thanks to Dale, Tommy and Nick they helped the process to go smooth. I recommend 100% this dealership! 👌 Glad to do business with them! 🥂
Best car dealership! I bought pre owned Mercedes from them fast & easy! thanks to Dale, Tommy and Nick they helped the process to go smooth. I recommend 100% this dealership! 👌 Glad to do business with them! 🥂
Fantastic! Thank you Kyle Easler! The kind, professional and "Over the Top" service was almost unbelievable. From our first phone conversation, a virtual car tour, the Patrick Promise, and then a follow up call the next day! When we arrived our paperwork was ready, we mentioned going to get a pizza while we waited for the vehicle to get the protectant spray and they surprised us with a gift card for lunch! We received nothing but the best kind of service! I wish more places treated people this good. We will definitely go back for future vehicle needs. ...
This was by far the best experience I have had purchasing a new car. Tyler was the BEST!!! Kudos to the whole team.
I just purchased an Approved Certified AWD F Type S convertible yesterday from Jaguar of Naperville. I worked with Roy Smith and had a great experience. I live out of state and have been looking for an F Type for a while. I have never purchased a car without driving it but between the video walk-around, the online pictures, CarFax and conversations with Roy Smith, I got more comfortable with the process. I traded in my XK coupe and while the trade value was a little on the low side, the F Type price was extremely competitive, and the negotiations ...
I just purchased a certified pre-owned vehicle here from Matt, and had an excellent experience. From the test drive to the overall sales process, everything was pleasant, fast and efficient. Even the negotiation process was hassle free and low pressure, and I was able to get a solid offer on my trade-in as well. Overall - one of better car buying experiences I have had. More importantly, when a minor problem (just cleaning related) occurred when I took the car home, the dealership addressed it immediately and for free. Fantastic service all around, and the sales representative, Matt was helpful ...
Wonderful store and customer service! I always find what I need for my jaguar xj sport and the employees are helpful.
I've been a Jaguar owner for almost 30 years. For the best experience ask for Dale, you will be treated like family.
My wife and I were looking for a third vehicle and we wanted a clean, used SUV. We saw one at Patrick Jaguar, so I called and had an appointment to see it. We worked with Roy who was great. He listened to us and went over the sales process. The vehicle was what we wanted, so we made the deal and they got it ready. Roy made sure we had a great experience, and even though it wasn't one of their high end cars, he called a few days later to check in. A great experience from end ...
Speed in repair of my dent
Thank you Brandon for helping us in getting our new car. He was very friendly and Everything was explained well and taken care off. Had a great experience. 👍
Great service just didn't find the car I was looking for, at this time.
Awesome experience and never give on your dream.
Jaguar Land Rover of Naperville is a great place! Kyle was very knowledgeable, helpful and excellent to work with. We drove 4 hours to see the car, and drove it home that day! Worth the drive from Michigan! Thanks Kyle--I love my "new" Range Rover Evoque!
People there are very nice and helpful good customer service overall great experience
Thank You Tyler Green with making my decision on getting new F-Pace. Your kindness and smile was greatly appreciated ‼️ Because of Tyler and Patrick Jaguar team we purchased the car.
Brandon was great! Information about all the cars were at his fingertips. He was patient and friendly. Everyone seemed kind and attentive! Very happy with our purchase and experience!
We're very good
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We purchased our car from Jaguar of Naperville and we couldn’t be happier! We were drove in from Minneapolis and our sales associate Roy Smith ensured a smooth and seamless transaction.Our car was waiting for us washed and sparkling and he had all of our paperwork and financing information ready to go. We felt valued and welcomed into the Jaguar family. We were treated with courtesy and professionalism and Roy shined! He’s such an asset to the company! A++
Excellent Service! Christian and Kyle made car buying a pleasure. No hard sell, no pressure, no unnecessary theatrics negotiating a price. They were patient and very knowledgeable. What car buying should be like.
Great service and very friendly!!
Great customer service, nice well mannered staff. I went for jaguar parts staff sale person guided me well. Dr.Mohamned Z H.
Went for tire change, everything was fine.
We take our vehicles to Jaguar of Naperville. Their body shop is very reliable, honest and fair-priced. The manager, Gary Mitchell, is wonderful with whom to deal.
The excellent Patrick Group quickly fixed the two drive-train-related problems that surfaced a few days after I purchased an otherwise like-new beautiful used royal blue car from their very helpful salesman, Stephen H.
We purchased a used Jaguar F Pace that was in beautiful condition with a great price. Bill Benjiamin worked very hard to get the best value for my trade, better than any other dealership, so we could get the financing we wanted. Everyone we dealt with was friendly and professional. I would highly recommend this dealership for anyone looking for a Jaguar you won’t be disappointed.
After leasing 5 LR models from another dealership, we decided to try Naperville. So happy we did. Their Customer Service is second to none!! Bill Benjiamin is the BEST! Found us the car we wanted and delivered it in 2 weeks. Completely impressed with the service snd gratefulness this dealership showed us. Big fans! We will be back next time we need a car!
Overall, truly a wonderfully positive car buying experience. Roy Smith, the salesman, found a way to make the process fun and enjoyable. A very down to earth, friendly, and fair dealership. Not a pushy one either. Roy saw me taking pictures of my new car, and without asking, brought out a big, red bow, so that I could take a special photo to document the moment. 5 ⭐️! 10/10 recommend! Thank you, Roy and all the other members of the Jaguar Land Rover of Naperville staff (General Manager, Daniel Loose and Sales Manager, Joe) that made this process pleasant and possible!
Overall, truly a wonderfully positive car buying experience. Roy Smith, the salesman, found a way to make the process fun and enjoyable. A very down to earth, friendly, and fair dealership. Not a pushy one either. Roy saw me taking pictures of my new car, and without asking, brought out a big, red bow, so that I could take a special photo to document the moment. 5 ⭐️! 10/10 recommend! Thank you, Roy and all the other members of the Jaguar Land Rover of Naperville staff (General Manager, Daniel Loose and Sales Manager, Joe) who made this process pleasant and possible!
I have been a customer with this dealership for almost four years. My experiences with sales, service (including body work), and customer service have been uniformly outstanding. The different team members I have met are friendly, courteous, and go out of their way to my visit go as smoothly and as efficiently as possible. Recently, I brought in my expiring lease Range Rover to exchange it for a new one. Mr. Brietrose was the salesperson who helped me. The entire transaction from selecting and test-driving a new model to turning in my old model and driving away in the new ...
Perfect customer service and amazing virtual sales process. I had the best experience purchasing my Land Rover Discovery through Jaguar of Naperville. I completed all paperwork virtually and my Client Advisor, Matt Laxton, was extremely communicative, knowledgable, and most importantly accessible throughout the entire process. I could not be happier with my purchase and how everything went. Huge thank you to Matt for being so accommodating with our unique geographical situation.
My cousin and I bought both vehicle here, I was provided great customer service from Bill Benjamin, shown with multiple vehicle before purchasing. I finally decided which car I wanted, I bought my vehicle with very smooth transactions. Thank you, see you for my next car in couple of years.
Excellent! Nicholas was a great salesman. Got me through the purchase of my Jaguar seamlessly.
I had shopped around a LOT for my own vehicle this past year and dealt with a lot of dealerships. It was not a super fun experience. My husband had an unfortunate meeting with a deer and was in need of a new vehicle sooner than we anticipated. We came to Jaguar of Naperville and had THE BEST salesman Nick! He was so easy to work with and made our experience much better than the places I had dealt with. Thank you so much! My husband is extremely happy with his new F-Pace!
One of the GREATEST dealerships out there. Their customer service is top notch, I even had a lady take the time to personally reach out and ask how my visit went and offered to have someone come out and show me a bit more about the car I bought the SAME day of my purchase, which is never the case with other dealerships. Steve and Christian were very friendly. Will definitely purchase my next car from them!
Bill Benjiamin is a pleasure to work with! He made the whole car buying experience easy and comfortable. I highly recommend Land Rover of Naperville!
The staff offered an amazing experience. Roy did a great job of educating me on all the cars. Jeremy in finance did a phenomenal job making sure I was covered on all ends.
I am updating my 1st post ( see below) of my horrible experience at Naperville Jaguar.....which has now become one of my best! Not only did Naperville Jaguar completely redeem themselves, but I dealt with some of the nicest people my second time around.. I finally received a call regarding my below experience from the General Manager at Naperville Jaguar, Dan Loose. Dan went above and beyond to apologize for what transpired the night before and was willing to do whatever it took to make things right with me. After some discussion, we made a deal and I went back ...
Not only did Naperville Jaguar completely redeem themselves, but I dealt with some of the nicest people my second time around.. I finally received a call regarding my experience from the General Manager at Naperville Jaguar, Dan Loose. Dan went above and beyond to apologize for what transpired the night before and was willing to do whatever it took to make things right with me. After some discussion, we made a deal and I went back to Naperville Jaguar to purchase the vehicle that I looked at the night prior. Bill greeted me and was also very apologetic and nice. ...
Roy (salesman) ,the GM Daniel and finance department were the greatest!! They helped answer all of our questions and got us in the car we wanted. They worked with us to get us a lease price we were comfortable with. They were not pushy like other places.
My Husband and I purchased a Range Rover. Matt Laxton was awsome! His patients, professionalism, and friendliness made it a great experience. We are also very pleased with the rest of the team from start to finish. They all definitely deserve a 5+ Rating !!!
Ernie and Matt in the service department are awesome!
Very please with my purchase. Roy Smith was excellent throughout the entire process. I have a demanding work schedule and Roy was able to assist me through email and text messages with the documents I need making it possible to buy my car. My experience got a lot better when Jaguar finance team was able to beat my current bank offer by .5 percent.
I would like to take this time out to thank Roy Smith, an awesome young man and great sale/leasing executive. He made our experience at Jaguar of Naperville one to remember. He treated us with care, concern, and respect the whole time he was assisting my husband and myself... He was a great listener and he got the job done. He made sure that he listened to our needs and our wants and we were able to walk out new owners of not one but two cars... I am very happy with my experience and would recommend Jaguar of ...
Worked with Bill B, great guy, highly recommend!
This is my first time purchasing a Jaguar and my experience was fantastic. Everyone at the dealer was super friendly and helpful. I worked with Steve Heinrich and he made me feel right at home. He answered all of my questions and I never felt pressured to make the purchase. I highly recommend purchasing a car from this dealer and working with Steve. You are in good hands here.
I was looking for a Range Rover sport so I emailed the jaguar in Naperville they replied back in 2 minutes so I drove for 2 hours to see the car their service was excellent specially Bill Benjiamin the sales guide. I am very happy with my Range Rover and i will call them again next time i am shopping for a new car .
We were looking for a pre-owned car with a low mileage and great safety features for my teenage daughter. Kyle Esler is professional, knowledgeable, and friendly, making my car purchase experience easy and fast. In less than a couple hour we decided to purchase the car. Thanks to Kyle.
Saw a used XE online and really liked it. Called and setup an appointment then drove the 4 hours to look at it in person. Kyle was the salesman who worked with me and I felt at ease with his approach. The only thing that was a bit of a let down was the price on it was non-negotiable however it was priced well for its miles and condition so it wasn’t a deal breaker. They stayed late to close the deal and I was able to drive it home and save time making a second trip which I appreciated. ...
I dealt with so many dealers across the country looking for my certified pre-owned Jaguar F-Type and Nick Sacottelli was very professional, informative and great to work with as was the management and finance staff
I recently bought a 2019 Lexus RX 350 F Sport, all the way from Minnesota. Not all sales persons are created equal, Roy Smith was amazing, super nice and friendly. He went above and beyond to make my experience a remarkable one. I definitely, without a doubt will recommend Jaguar Land Rover Naperville.
I came in with the hopes of getting my first financed car and Kyle made that process very easy for me, I drove home with the car of my dreams. I appreciate that he didn't try to scam me or sell me anything unnecessary, I'll be recommending this place to everyone
Purchased a new range rover sport. Nick was my salesman. He did a great job, got me a big discount! Thanks!
Bot my new Jag last week. My sales person Roy was excellent and I am very pleased with my decision. Roy answered all my questions perfesionally.
Always a friendly experience
I emailed all of the dealerships in northern Illinois, including southern Wisconsin and northwestern Indiana, looking for a particular Jaguar and requesting a quote. I received a lot of generic emails and phone calls from different dealerships asking me to come in and talk. Howard Breitrose of Patrick Jaguar of Naperville actually read my email, provided me with the best match, and was upfront with pricing. I set up an appointment, met with Howard, and bought the car. He was extremely professional and made the process enjoyable. If you're interested in a Jaguar (or Land Rover) I would suggest ...
Matt Herzog was great to work with and he always takes care of us. Very quick, professional and responsive. I can't ask for anything more. Thanks!
True listening still seems to be a lost art in many businesses still today. And it seems to be missing in many car dealerships today. I can assure you that it is not the case with Joe Quaranta and Howard Breitrose at Jaguar Land Rover Naperville. (Patrick Cars) I had been impressed with Ernie Bonilla in their service department when having some basic service completed on my 2018 Discovery. I had become frustrated by the change in service performance with the dealership where I purchased the Discovery. Joe Quaranta reached out to me because of my recent visit. He listened to ...
Steve was and INCREDIBLE help in finding our new car! The whole experience was so painless and enjoyable. We never felt pressured and felt well informed throughout the entire purchasing process. We will definitely be back for future purchases!
Steve was an INCREDIBLE help with the car buying process! The entire process was quick and painless. We never felt pressured and felt well informed during the entire buying process. We will definitely be back for future purchases!
Body shop and collision center did there thing nicely. Paint match smoothness body lines blending in of the structure
I just bought a new Jaguar XJL from Jaguar Naperville. Howard Breitrose and the team at Jaguar Naperville made the experience pleasant and stress free. Great people to do business with! I highly recommend them.
Nick is a great salesperson and really took the time to meet the needs I was looking for in a car. Highly recommended!!
I recently purchased a 2017 Audi which was in pristine condition. Tommy's no-pressure approach was a welcome change, and the closing process was very smooth. I will not hesitate to return to them to purchase a vehicle in the future. Loving it, Tommy!
I live outside St Louis, MO and recently purchased a vehicle from Jaguar of Naperville. Phoned the dealer and spoke with Linda who answered all my initial questions. She then put me in contact with Joe and after 10 minutes we worked out a deal for the vehicle. When I arrived at the dealer a few days later, Roy was waiting with the car for my inspection/approval. I am extremely meticulous and found a handful of blemishes that the onsite body shop corrected/repaired beyond my expectations - the car appeared almost flawless. The paperwork was ready to go and ...
It was excellent, time saving and very pleasant process of purchasing new car for our family. No hidden fee, fully trusted stuff.. Special thanks to Roy Smith - great customer service. All team very professional. Highly recommended.
Nick helped me out and I couldn’t be happier. Buying a new car is so stressful for me and he made it pretty easy. Highly recommend him! Thanks again Nick!
Just leased a 2020 Jaguar from Jaguar of Naperville (Patrick Jaguar). My sales rep, Howard Breirtose was a pleasure to work with. I don't say that lightly as I usually can't stand car salespeople. Howard was honest, helpful, answered all of our questions and had patience with us as we test drove cars. The same is true for the store manager who was also very honest with us. I would definitely recommend Patrick Jaguar and particularly Howard to anyone looking for a Jaguar or Land Rover.
Jeremiah Mandley is a big reason we are now driving our beautiful Range Rover Velar! His service was impeccable! He was knowledgeable, respectful and worked with us to make our visit to Naperville Land Rover the last stop on our car shopping weekend! His follow up the days since and the customer service from finance to the product specialist has been beyond my expectations! I highly recommend this dealership, Jeremiah Mandley and this luxury brand!
I had the most best experience with the sales person Bill! Was very helpful and went through every detail with me with car and the process was fast! Thank you again
I just leased a New 2019 I-Pace and was extremely pleased with the involvement of Steve Heinrich in answering all my questions about the Electric Vehicle (EV) that was interested in. Steve did an outstanding job to locate a car that was already in the U.S. with the options that I needed. Steve was knowledgeable with all the details about the new car. After decades using gasoline combustion engines, I decided to go "emission free" and contribute zero grams of CO2 to the atmosphere. Dan Loose, the General Manager was instrumental in putting together a deal that was ...
Nick was great. He was as excited as I was about my new car. He was very thorough with showing me all the bells and whistles
Excellent customer service from start to finish, Kyle the sales agent was very patient and professional he made the purchase process very smooth and easy. Also excellent service from Tommy providing the best deal and patience as well.
Nice guys to deal with. Bill (the salesman) and Dan the GM were great! I just leased my second Jag from there.
I recently got my fpace from here and absolutely love it! Great customer service and it was a pleasure working with the manager Daniel Loose and with our salesperson Bil. They made the whole process very smooth and quick. Everyone went above and beyond to make sure I was taken care of. Thank you!!
Recently leased a Discovery Sport HSE. Our Sale associated was Armand Gasbarro. (AG) made it a very smooth and hassle free purchase and I'd recommend contacting him if you are in the market for a new vehicle! Anyone who asks for him will be very pleased. As an internal customer of several dealerships throughout the Chicagoland area I can sincerely say that the most important thing to me in terms of customer service. And I got it. You are incredibly that you took the time out to leave us this note. Jaguar of Naperville strives to put customer satisfaction ...
Recently purchased a vehicle with Steve Heinrich. Steve made it a very smooth and hassle free purchase and I'd recommend contacting him if your in the market for a new vehicle! Thanks Steve!
I recently purchased a vehicle at this dealership and was extremely impressed with Bill Benjiamin. He did a wonderful job getting us the best deal.
Bought a car completely online, which at first made me nervous. But the whole crew at Patrick, especially Joe Q, did a great job of making me feel better. They were very responsive and great at follow up. Best of all the car came in exactly as promised! And I got a great deal! Thanks again!
I recently flew to Chicago from San Diego to purchase a special 2006 Jaguar XK8 from Jaguar of. Naperville. Sales rep Bill Benjiamin assisted me. Being from out-of-state made the whole transaction unsettling but the help I received from Bill and the other folks at Jaguar of Naperville was extraordinary. Bill knew his product. He had done his homework on the car before I got there. He was able to point out that idiosyncrasies and to answer all of my questions. The transaction was handled with dispatch. I am extremely happy with my new car with the way I was treated ...